Support

This page provides information on how to get help, troubleshoot common issues, and access relevant documentation for the HPC Knowledgebase.

Getting Help & Support

If you need assistance, you can reach out to the support team using the following methods:

Common Issues & Fixes

Below are some common issues and their solutions:

1. Unable to SSH into the Cluster

  • Ensure you are using an supported OpenSSH client (e.g., Linux terminal, Windows PowerShell, PuTTY, MobaXterm).

  • Verify your AU NetID through the PI.

  • Ensure your Duo two-factor authentication is set up.

  • Use the correct SSH command:

    $ ssh username@hpc-sub.augusta.edu

2. Job Submission Fails in Slurm

  • Check if your job script is formatted correctly.

  • Make sure the resources requested available in the Slurm partition

  • Check your job errors and logs:

Example: submit_quick_job.sh

#!/bin/bash
#SBATCH --job-name=scitkit_job          # Job name
#SBATCH --output=scitkit_output.txt     # Output log file
#SBATCH --error=scitkit_error.err       # Output error file

$ cat scitkit_error.err

3. Storage Quota Exceeded

  • Remove unnecessary files.

  • Move longer term data to /project storage.

  • Check /home directory quota:

    $ squota -u

  • Check usage with:

    $ du -sh ~/

System Maintenance & Updates

  • Planned Maintenance: Updates and patches are applied on the first Saturday of every month.

  • Unscheduled Outages: Critical issues will be communicated via email and the system status page.

  • Upcoming Changes: Major changes will be announced at least two weeks in advance.

Regular maintenance windows ensure system security, updates, and optimizations. Below is the scheduled maintenance plan.

πŸ“… Monthly Maintenance

  • February 26, 2026

  • March 26, 2026

  • April 30, 2026

  • May 28, 2026

  • June 25, 2026

  • July 30, 2026

  • August 27, 2026

  • September 24, 2026

  • October 29, 2026

  • November 26, 2026

  • December 31, 2026

  • January 28, 2027

  • February 25, 2027

  • March 25, 2027

  • April 29, 2027

  • May 27, 2027

  • June 24, 2027

πŸ›  Semiannual Maintenance (Extended Downtime)

  • January 28 - January 30, 2026

  • June 29 - July 1, 2026

  • January 27 - January 29, 2027

πŸ”” Maintenance Details

  • Monthly maintenance will typically occur from 7:30 AM - 11:30 AM EST unless otherwise noted.

  • Semiannual maintenance involves more extensive updates and may include major system patches, hardware updates, and storage maintenance.

  • Emergency maintenance may be scheduled with a 24-hour notice if necessary.

User Guides & Additional Resources

For more detailed information, refer to the HPC Knowledgebase.

If you need further assistance, don’t hesitate to reach out to the support team!